Loadmance Software as a Service (SaaS) Subscription and License Agreement
This Loadmance Software as a Service (SaaS) Subscription and License Agreement (“Agreement”) is
entered into by and between Virgosol Bilişim ve Yazılım Çözümleri Anonim Şirketi (“Virgosol” or
“Us”), the owner and operator of the web-based platform running on the browser interface with the
extension www.loadmance.com (“Platform”), and
non-consumer natural or legal persons (“User” or
“You”) who wish to benefit from the Platform. This Agreement shall become effective upon the
electronic acceptance of this Agreement on behalf of the User by a person above the age of 18 who is
authorized to represent the User.
The natural person approving this Agreement accepts, declares, and agrees that (I) he/she has full
authority and capacity to make the User a party to this Agreement, (ii) he/she has read and
understood the terms contained in this Agreement, and (iii) the User becomes a party to this
Agreement with the electronic approval of this Agreement on behalf and for the User’s account.
This Agreement may be amended at any time by sending you an email notification. The “Last Updated”
date at the top of this Agreement indicates the last time it was amended. The most recent version
shall supersede all previous versions. By using the Platform hereafter, the User acknowledges these
amendments.
In addition, the terms and conditions of use provided by Virgosol to the User regarding the use of
the Platform and the matters contained in certain sections of the Platform (“Documentation”) are an
annex and an integral part of this Agreement, and together with the rights and obligations contained
herein, constitute the entire rights and obligations of the parties.
If you have any comments or questions regarding the terms of the Agreement, you may contact us at support@loadmance.com.
1. GENERAL TERMS
1.1. The Platform is web and cloud-based. It is a visual modeling, testing, and
results analysis
platform where you can run performance scripts to test the User’s commercial web platform (“User
Site”) for heavy load, multiple, and concurrent user traffic using existing performance evaluation
tools, based on the information and data uploaded to the Platform by the User (“Content”). The
Platform enables rapid development of complex artificial J2EE testbed applications. No coding
knowledge is required to perform these operations, as the Platform works without having to code when
running edited test cases and analyzing reports. The Platform eliminates the necessity for local
machine (on-prem) service. Within the scope of this Agreement and Documentation, the services to be
delivered to the User may vary depending on the subscription plan selected on the Platform
(collectively, “Service” or “Services”).
1.2. Virogsol shall provide the Services to the User under the terms of this
Agreement in accordance
with each User's preferred subscription package. Virgosol grants the User a worldwide,
non-exclusive, non-transferable and non-sublicensable license, limited to the term of this
Agreement, in accordance with the Documentation.
1.3. The User accepts, declares and undertakes to comply with the following
obligations when
accessing the Services.
- 1.3.1. It is prohibited to license and/or sublicense the Services. It may not sell, transfer, assign or distribute the Services or contents. It may not use it for its own commercial purposes and/or make it available to third parties other than group companies, affiliated companies, contracted official vendors, except for the conditions under the Agreement.
- 1.3.2. Shall not make or modify any work produced based on the Services or its content (derived from the Services or its content).
- 1.3.3. Shall not reverse engineer or access the Services for the purpose of (a) creating a product or other service that competes with the Services, (b) creating a product that uses ideas, features, functions or graphics similar to the Services, or (c) copying any ideas, features, functions or graphics of the Services.
- 1.3.4. Shall not send messages (spam, insults, etc.) that violate applicable laws.
- 1.3.5. Shall not upload or send Software viruses, worms, trojan horse programs, or other harmful computer files, codes, macros, commands, or programs.
- 1.3.6. Shall not provide data flow in a way to disrupt the performance and/or integrity of the Services.
- 1.3.7. Shall not make an unauthorized attempt to gain access to the services or related networks and systems
1.4. Virgosol shall use reasonable efforts to make the Services available with a
target uptime of
99.8% for each calendar month ("Target Availability"). However, Virgosol's Target Availability
commitment shall not account for the interruptions described in the remainder of this clause: (a)
use of the Services by the User for purposes other than those specified on the Platform and/or in
the Documentation, (b) Internet service provider outages and problems on a national scale or
permanent or temporary outages and problems on the Internet, (c) circumstances that may be
considered force majeure, (d) Other variables outside the oversight and control of Virgosol, (e)
interruptions caused by the User's equipment, software, network connections, the User Site or the
hosting service provider to which the User Site is connected, and (f) Measures taken for planned
maintenance operations notified by Virgosol at least one (1) day in advance, or for emergencies
(e.g. system attack, ddos attack, cyber security measures, etc.).
1.5. Virgosol shall make available its customer support services to the User during
weekday business
hours (09.00 - 17.00). In the event that communication tools (such as forums, chat tools or message
centers) are provided to the User through the Platform, the User declares and undertakes to use
these communication tools only for lawful purposes. The User shall not use such communication tools
to share materials that are not related to the Platform's purposes, such as the sale of products and
services, e-mails sent without the consent of the other party, files that may damage third-party
software and computer systems, insulting content for other users, or illegal content. The User
warrants that it is entitled to communicate via the Platform in relation to any communications made
using the Platform. Virgosol is under no responsibility to verify the propriety of messages sent
over the Platform or that they are intended for Platform-related objectives. The User shall exercise
the same care with respect to other web-based communication tools accessed through or used in
relation to the Platform as it is obliged to exercise when using communication tools provided
through the Platform. Virgosol reserves the right to remove and/or change the communication tools
provided through the Platform at any time at its sole discretion.
2. CONDITIONS FOR ACCESS TO THE SERVICES
2.1. The User shall approve this Agreement by providing the information requested by Virgosol in a
complete, accurate and up-to-date manner in order to benefit from the Platform. In the event of any
changes to the information provided at the time of the establishment of the user status, such
information will be updated immediately. Virgosol shall not be liable for any failure to access and
utilize the Platform due to provision of incomplete or untrue or outdated information.
2.2. The User is permitted to create a single user account. Once Virgosol suspends or terminates a
User's account, the User is disallowed from creating a second account using the same or different
information. Virgosol reserves the right, at its sole discretion, to refuse to open the User's
account without giving any justification
2.3. The user shall use an e-mail address and password to access the Platform and Services. The User
is responsible for maintaining this password's confidentiality and security. The User shall be
responsible for all activity involving the use of such information through the Platform, as well as
any legal and criminal liability arising from these activities. The User shall immediately notify
Virgosol of any unauthorized use of their password or any other violation of security.
2.4. The User agrees to use the Platform solely for authorized purposes and in accordance with this
Agreement, annexes, applicable law, and Documentation
2.5. The User may authorize a third party to use the Platform from time to time ("Authorized User").
The identity and the level of authorization of the Authorized User shall be determined by the User.
The User is responsible for Authorized Users' use of the Platform, shall at all times control
Authorized Users' access to the Platform, and may modify or remove an Authorized User's level of
access to the Platform at any time and for any reason. In the event of a dispute between the User
and the Authorized User regarding access to the Platform, the User shall decide on the Authorized
User's access and level of access to the Platform or the Contents.
2.6. The Content shared by the User is the User's property, and the User is solely responsible for
the Content. Virgosol has the right to use the Content under the license provided to by the User
under this Agreement. Virgosol shall not be held liable for the Content or for any loss or damage
that may be caused by the Content.
2.7. The User agrees that (i) if the Platform is hosted by third parties, shall not engage in
activities that may jeopardize the security and integrity of the computer and network systems of
such third parties, (ii) shall not use the Platform in a manner that interferes with the
functionality of other systems through which the Services are provided, interferes with the use of
the Platform by other users of the Platform, (iii) shall not provide unauthorized access to the
computer systems on which the Platform is hosted, (iv) shall not transmit or upload unlawful Content
(including copyrighted or trade secret Content and other materials that the User has no right to
use) that may damage Virgosol's and third parties' computer systems, devices and software, (v) shall
not modify, copy, adapt, reproduce, create source code or reverse engineer the computer programs
used in the provision of the Services or the operation of the Platform, and shall not use them in
acts of attack and attack against third parties.
2.8. The User agrees that the use of the Platform may be subject to restrictions, including monthly
transaction and custody volumes and User Site traffic limit. Such restrictions will be specified
within the Platform.
2.9. The User may not transfer or assign the User account and the rights and obligations arising
from this Agreement and the use of the Platform to a third party in any way.
2.10. In the event that the User violates this Agreement and Documentation, Virgosol shall have the
right to suspend the User's membership account or terminate the Agreement as specified below and
terminate the user status in this way.
3. PAYMENT TERMS
3.1. The User shall be able to use the Platform in consideration of full and complete payment of the
fees stated on the Platform by using the terms and methods provided on the Platform.
3.2. If the User receives a prepaid service from the Platform, the invoice shall be issued to the
address specified when becoming a member following the payment and shared with the User as an
electronic invoice. If the User receives a prepaid service from the Platform, the User shall pay the
relevant amount on the invoice within 7 (seven) days following the invoice date. The User is
responsible for the payment of taxes and duties related to the relevant fees.
3.3. The User may contact support@loadmance.com
in writing for cancellation and refund in case of
the prepaid services. The User accepts, declares and undertakes that in case of cancellation of the
prepaid service, a full refund may not be made, a refund may be made in line with the usage metrics
calculated by Virgosol and that Virgosol's records are valid in this regard.
3.4. Virgosol has the right to cancel this Agreement and suspend the Customer's access to the
Services if the Customer fails on service fee payments.
4. INTELLECTUAL PROPERTY RIGHTS
4.1. Virgosol owns all rights, titles, and interests in the Platform. Article 1.2 of this Agreement
grants the User a license to use the Platform. Nothing in the Agreement or other terms and
conditions of the Platform may be interpreted as transferring to the User any rights or interests in
connection with the Platform. For the purpose of providing the Services, Virgosol is permitted to
sublicense the Content to third-party developers.
4.2. The User shall not use the trade name, trademark, service mark, logo, or domain name of
Virgosol or the Platform (or its affiliates) in any way without Virgosol's prior written
authorization.
5. LIMITATION OF LIABILITY
5.1. The Services, software and other content within the scope of the Platform are provided "AS IS"
and in this context, Virgosol has no responsibility or commitment regarding the accuracy,
completeness and reliability of the Platform, software and content. The User understands and agrees
that Virgosol also makes no commitment regarding the relationship between the Content and other User
data. Virgosol shall not warrant that the use of the Platform is uninterrupted or error-free.
Virgosol aims to make the Platform accessible in line with Target Availability, but shall not
guarantee the operability and accessibility of the systems that provide access to the Platform.
5.2. The User acknowledges that the access and quality of the Services offered through the Platform
are largely based on the quality of the service provided by the relevant internet service provider
and that Virgosol has no responsibility for any problems arising from the quality of such service.
5.3. The User is solely responsible for the use of the User Site and Content and the Platform. The
User agrees to hold Virgosol harmless from any and all claims and demands (including litigation
costs and attorneys' fees) that may be submitted by third parties regarding intellectual property
infringements, Content, the User Site and the use of the Platform.
5.4. To the extent permitted by applicable law, Virgosol shall not be liable for any direct,
indirect, special, incidental, punitive damages arising out of the use of the Platform, including
but not limited to loss of profits, loss of goodwill and reputation, expenses incurred for the
provision of substitute products and services. In addition, Virgosol represents that it makes no
warranties of any kind, express or implied, including, but not limited to, implied warranties,
merchantability, fitness for a particular purpose. Virgosol's liability under this Agreement shall
in any event be limited to the amount paid by the User within the scope of the services subject to
this Agreement until the date of the relevant damage.
6. DURATION AND TERMINATION
6.1. This Agreement is limited to the commitment period stated in the Documentation ("Commitment
Period") and unless otherwise stated in the Documentation, this Agreement will be automatically
renewed at the end of the Commitment Period.
6.2. If any one or more of the Parties' responsibilities under the Agreement are violated, or if the
Parties fail to perform their obligations under the Agreement at all, properly, or on time, the
relevant party shall give the breaching party one (1) month to cure the breach. However, if the
breach is not remedied within the given period, the party whose right is violated may immediately
terminate this Agreement unilaterally for all and/or any one or more of the Service(s), provided
that it has given written notice of termination. In the event that the Users violate the Agreement
through their own fault or do not act in accordance with the Agreement; Virgosol may cancel the User
password or User account or prevent the use of the Services if the violation is not terminated at
the end of one (1) month period given by Virgosol to remedy the violation.
7. MISCELLANEOUS
7.1. Notification and Other Notices: In order for notices regarding the
termination, cancellation,
duration or compliance of the other party with the obligations of the Agreement to be valid, these
notices must be made in writing.
7.2. Entire Agreement: This Agreement, including this provision, shall not be unilaterally modified.
If any part of the Agreement is held to be unlawful or invalid, such unlawfulness or invalidity
shall not affect the other provisions of the Agreement and the other provisions shall remain valid
and binding on the parties in the same manner..
7.3. Applicable Law and Jurisdiction: This Agreement shall be governed by Turkish Law. Istanbul
Anadolu Courts and Enforcement Offices are authorized to resolve any disputes arising from the
interpretation and execution of the Agreement..
This Agreement becomes effective upon the User's acceptance via the Platform.